fbpx

ONE 📦 PURCHASED = ONE 📦 DONATED!!!  …We can make a difference! ❤️…

 Return Policy


Last updated: November 2, 2018

 

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Shipping

All orders are shipped out within 24 hours of purchase. (Business Days Only). Shipping costs are calculated at check out. We provide excellent, reliable shipping services within the United States. All shipping services include tracking information. After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated.

Returns

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund. Once an item of merchandise is delivered to you, you can return that item within 15 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  

To initiate a return, please email us at meow@kittycardboard.com.  We require a receipt or proof of purchase to accompany your return.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.